Effective Date: September 1, 2025
Last Updated: September 1, 2025
HVAC Titan (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, mailing address, or other details you provide when requesting a quote or service.
- Service Information: Details about your property and HVAC needs when booking services.
- Technical Information: IP address, browser type, operating system, and pages visited (through cookies or analytics tools).
2. How We Use Your Information
We use collected information to:
- Provide and improve our HVAC services.
- Respond to inquiries and requests.
- Send updates, confirmations, and service reminders.
- Improve our website and customer experience.
- Comply with legal obligations when required.
3. Sharing of Information
We do not sell or rent your personal information. We may share limited information with:
- Service providers and contractors who assist in delivering our services.
- Legal authorities if required by law.
4. Cookies and Analytics
Our website may use cookies or similar technologies to enhance your browsing experience. These tools help us understand website traffic and improve performance. You can manage or disable cookies through your browser settings.
5. Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights (Ontario & Canada)
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to your information.
- Withdraw consent for certain uses of your data.
To exercise these rights, contact us at: stephane@hvactitan.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 Email: stephane@hvactitan.com